Frequently Asked Questions
Can I call forward my existing business number or cell phone to AnswerLink?
Absolutely! Call forwarding will be setup through your local telephone provider. A few features to keep in mind beyond standard call forwarding:
MULTILINE BUSY NO ANSWER CALL FORWARDING: Ensure your office never misses a call with busy no answer call forwarding. Setting this feature up with your Telephone provider, will allow overflow calls to come into AnswerLink if the call goes unanswered after a set number of rings in your office, or if the line were to ring busy at any time.
**NOTE** Certain Telephone providers have a limit on the number of calls allowed to be forwarded at the same time. This means that if more than one person calls the line at the same time. AnswerLink recommends contacting your phone company to ensure you are on a “multiline” call forwarding platform. This means that if more than one person calls the line at the same time, they may receive a busy signal. AnswerLink recommends contacting your phone company to ensure you are on a “multiline” call forwarding platform.
How does AnswerLink representatives know how to handle my calls?
AnswerLink will provide your company with a unique call forwarding number, this allows your customized AnswerLink account information to pull upon ringing in for our staff, in an easy to read format. This format allows our representatives to follow the simple steps provided for your calls creating a seamless extension to your office.
How do I receive my messages?
You can receive your messages via email, text, fax and phone message delivery.
Do you offer 24 X 7 live answer?
AnswerLink of Kansas is open 24 hours a day 365 days a year.
Does AnswerLink outsource your call center overseas?
AnswerLink of Kansas, located In Hutchinson, KS, answers 100% of our call volume in-house. We never outsourcing our calls.
How long is the set-up process?
AnwerLink provides same-day set up services Monday through Friday for standard account activation paperwork received prior to 2:00 PM CST.
* Larger customers may require additional set up time
Can I upgrade or downgrade my package at anytime?
Yes, at any time prior to the billing cycle end date, you can adjust your package without incurring a penalty charge.
Contact Us Today To Learn More!
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