Objective:

Handle inbound phone calls from customers to act as a liaison between our AnswerLink clients and our Clients Customers.

Responsibilities:

• Effectively manage incoming call volume
• Identify and assess customer’s needs to achieve satisfaction
• Provide accurate, valid and complete information
• Follow communication, direction, guidelines and policies

Requirements:

• Customer Service Experience
• Strong phone handling skills and active listening
• Excellent communication skills
• The ability to multitask
• The ability to adapt/respond to different types of characters
• Types 40 wpm +
• Proficient in the use of the PC
• High School degree or equivalent
• Some College preferred

Some of the questions below require that you take a Typing Test, click here to take it now.