Your Answer to the 24-Hour Customer for
THIS IS NO ORDINARY CALL CENTER.
We value every call as much as you do. You can rest assured the messages will be handled thoroughly and accurately. We’re on duty 365 days a year so you don’t have to be!
What We Offer
Dave and LuAnne Cowles, owners of AnswerLink, have a long and successful heritage in the service industry. They have been serving businesses since 1965. But the roots of the “family tree” extend much deeper. LuAnne’s parents, George and Lula Holland, were among the first 50 ServiceMaster franchisees when they signed on more than a half-century ago in 1954.
Today, LuAnne manages the call center along with the Cowles’ children — Tim, Patrick, and Kathleen and spouses Leslie and Melissa — all working together, sharing our common goal of providing the best service to our customers. They have built the business around the service industry and other professional services. Among those are ServiceMaster, Furniture Medic, Kroger/Dillons convenience stores, 300 McDonald’s locations, Handyman Matters, Merry Maids, and CrimeStoppers in several U.S. and Canadian cities. We are the only call center for Senior Crime Stoppers which serves nursing homes across the country. AnswerLink is also the back-up for ServiceMaster RESTORE calls. We are proud of our client base and will be honored to become a part of your business through serving as your call center.
THIS IS NO ORDINARY CALL CENTER. Our goal is to personalize our services for each client so that callers never realize they’re talking to a call center agent.
We value every call as much as you do. You can rest assured your messages will be handled thoroughly and accurately, then promptly transferred to you in the method you prefer. We’re on duty 24/7, including weekends and holidays, so you don’t have to be!
Our Work Flow
Choose Your Plan
Choose one of our standard packages, if you don’t see one that is a good fit, or you need something larger than listed, give us a ring, we can create the perfect package that will fit your needs.
Customize Your Account
Answer questions about your business and your preferences to ensure our customer service specialists handle calls your way.
Send Us Your Calls
Our customer care manager will provide you with your unique call forwarding number. You can send your calls on over, and relax. Let our customer service specialist handle your calls and deliver your messages just the way you want them handled.
Frequently Asked Questions
Do you offer 24 X 7 live answer?
How long is the set-up process?
AnwerLink provides same-day set up services Monday through Friday for standard account activation paperwork received prior to 2:00 PM CST.
* Larger customers may require additional set up time
Does AnswerLink outsource your call center overseas?
Hear What Our Customers Are Saying…
I want to congratulate you on providing a superior quality of service. Your employees go beyond the call of duty to make sure that we are given every opportunity to get a lead that is called into our office. It is refreshing to work with a company that has the same goal of customer satisfaction and that understands my business.David Cantu
The calls I’ve listened to have been great – very proper and messages have been on point (when they call Yodle, I can hear the recording). We haven’t had any issues with getting the messages over – they’ve been extremely prompt and accurate. They’ve even done a great job of handling reschedules and such, reading our notes and seeing that they should ask for additional dates. “it’s been a complete breath of fresh air!Michael Meadows
AnswerLink is a top-notch service. Any issues are always handled very quickly and professionally. Honestly, it’s tough to imagine a better value of price and service.Michael Coggins
We Are the Preferred Call Center For:
Contact Us Today To Learn More!
Getting started is quick and easy! We'll work with you to customize a plan that will work perfect for you. Reach out to us today!