How It Works
Outsourcing Simplified
Step 1: Pick the best plan for you.
Choose one of our standard packages or call us for a custom quote. Either way, our pricing structure allows us to be flexible and build custom solutions around your needs.
Step 2:Choose and customize options.
We'll give you a brief survey about your business preferences. This helps us understand who you are and how best to serve your callers.
You’ll also be able to create custom greetings, messages and personalized recordings.
Step 3:We take all of your calls.
Our customer care manager will provide you with your unique call forwarding number. You can send your calls on over, and relax. Let our customer service specialist handle your calls and deliver your messages just the way you want them handled.
Frequently Asked Questions.
Can I call forward my existing business number or cell phone to AnswerLink?
Absolutely! Call forwarding will be setup through your local telephone provider. We can even set up overflow calls to come into AnswerLink if a call goes unanswered after a set number of rings, or if the line were to ring busy at any time.
How do AnswerLink representatives know how to handle my calls?
AnswerLink will provide your company with a unique call forwarding number, this allows your customized AnswerLink account information to pull upon ringing in for our staff, in an easy to read format. This format allows our representatives to follow the simple steps provided for your calls creating a seamless extension to your office.
How do I receive my messages?
You can receive your messages via email, text, our secure app, fax and phone message delivery.
Do you offer 24/7 live answer?
AnswerLink of Kansas is open 24 hours a day 365 days a year (366 on leap year).
Does AnswerLink outsource your call center overseas?
NO! AnswerLink of Kansas, located In Hutchinson, KS, answers 100% of our call volume in-house. We never outsource our calls.
How long is the set-up process?
AnswerLink provides same-day set up services Monday through Friday for standard account activation paperwork received prior to 2:00 PM CST. Larger customers may require additional set up time.
Can I upgrade or downgrade my package at anytime?
Yes, at any time prior to the billing cycle end date, you can adjust your package without incurring a penalty charge.
It’s time to invest in your customer experience!
You’re a busy person. You don’t have time to be answering your phone all day long, scheduling appointments or converting data.
