Customer Service Representative
Position Overview
Customer Service Representative
Full Time, Part Time
AnswerLink of Kansas
107 W 1st Ave, Hutchinson, KS 67501
Objective
Handle inbound phone calls from customers to act as a liaison between our AnswerLink clients and our Clients Customers.
Responsibilities
- Effectively manage incoming call volume
- Identify and assess customer’s needs to achieve satisfaction
- Provide accurate, valid and complete information
- Follow communication, direction, guidelines and policies
Requirements
- Customer Service Experience
- Strong phone handling skills and active listening
- Excellent communication skills
- The ability to multitask
- The ability to adapt/respond to different types of characters
- Types 40 wpm +
- Proficient in the use of the PC
- High School degree or equivalent
- Some College preferred
Before you apply:
You will need to complete a typing test using the link below. Once you have completed the test leave the window open as you will need to copy the results from the test.